“One way to work the system if you have New Every 2 and are out of contract is to call customer care, have them put you back into contract, but ask for a loyalty credit (up to $60 off your next months bill), then go into the retail store and use your New Every 2. Ask for a loyalty credit on the phone before going to the store.
#VERIZON IN HOME AGENT NOT OPENING UPGRADE#
If you upgrade on the phone with Verizon, the store reps won’t be as motivated to help you. Reps don’t get as much money if you’re still in a contract.I use to tell the customers this just to save them $.” None of the data packages are contractual. The leverage here is amazing also because that high end data package counts as a new activation in a roundabout way for the rep. Save $100 and cancel it the next day if you don’t want it. “Speaking of Treos, often they offer an extra $100 off if you get the Unlimited data plan. Tell them you’ll sign up for the Unlimited Data Plan with your Treo.It costs too much and has a $50 deductible. If you’re on a rate plan of $59.99 or higher, you can get “a new phone (and new contract) for the discounted price after 12 months.”.Mention the lost or stolen program to get 25% off a new phone, even if you’re under contract.Return the accessories the next day and call customer care to cancel your text package.” Trust me here, these are 2 of the biggest metrics for the reps. Also tell them you will buy the accessories, and text package. But I have given away almost every non-PDA phone in the store for the right deal.
#VERIZON IN HOME AGENT NOT OPENING FREE#
For example, if you walked in and wanted a $39 plan and a free Treo 700, not gonna happen. There does come a point of diminishing returns. Tell them you don’t want to mail in the rebate. VZW makes $ off the service, not the phones. “Play hardball, they will do anything to get the new lines. They won’t let a new customer walk out the door. Verizon reps get tons of money from new lines and certain accessories and text packages, take advantage of this.Take the $50 and get a 1 year then you can upgrade to a new phone every 10 months.” “The only benefit to a 2 yr contract is a $50 savings on your phone. Verizon Steve confesses all he knows, from the simple to the sublime…: What? Haggling!? Over a phone!? Yes, even you can do it. We were excited because by knowing how the sales force at Verizon are compensated, consumers can get an edge when haggling over a new phone.
6 Confessions Of A Former Sprint Sales RepĪ former Verizon sales rep, let’s call him Steve, wrote to us recently offering insider advice to all Consumerist readers.
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